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This Shipping Policy applies to orders placed through Pulse Mindfulness and covers order processing, shipping options, estimated delivery times, split shipments, tracking, duties, and delivery-related issues.
Shipping availability and shipping options may vary depending on destination, fulfilment location, stock availability, and the services available at checkout.
We aim to process orders as quickly as possible.
Processing times may vary depending on factors such as stock availability, order volume, payment verification, customs handling, and carrier conditions.
Orders for the European Union, United Kingdom, and Canada that are placed before 12:00 Central European Time (CET or CEST, as applicable) are generally shipped the same business day.
Orders for the United States that are placed before 12:00 Eastern Time (ET) are generally shipped the same business day.
Orders placed after the applicable cutoff time, or public holidays, are generally processed on the next business day.
If your order begins with a sizing kit, the Pulse Ring will only be shipped once you have confirmed your final ring size.
Available shipping options, estimated delivery times, and applicable shipping charges depend on destination, fulfilment location, product availability, and the services available for your order.
Current shipping options, estimated delivery times, and shipping charges are shown on the website and at checkout before you complete your purchase.
Certain shipping methods may not be available for all destinations or all orders.
Delivery estimates shown on the website or at checkout are estimates only and do not constitute guaranteed delivery dates.
If you order through our sizing flow, your order may be fulfilled in more than one shipment.
For example, your order may include:
- Shipment 1 - sizing kit
- Shipment 2 - Pulse Ring after size confirmation
Each shipment is handled separately and may have its own processing time, delivery timeline, and shipping charge where stated on the website or at checkout.
We use a range of shipping partners depending on destination, fulfilment location, and selected shipping option.
We do not guarantee the use of any specific carrier or service unless expressly stated at checkout.
Delivery times are estimates only and do not constitute guaranteed delivery dates.
Actual delivery times may be affected by factors outside our control, including:
- customs clearance
- carrier delays
- weather or transport disruption
- public holidays
- remote delivery locations
- incorrect or incomplete shipping details provided at checkout
Shipping charges, if applicable, are shown on the website and at checkout before you complete your purchase.
If an order is fulfilled in multiple shipments, shipping charges may apply separately to each shipment where stated on the website or at checkout.I
f there is any difference between this Shipping Policy and the shipping options, delivery estimates, or shipping charges shown at checkout, the information shown at checkout will control for that order.
For international orders, customs duties, import taxes, and similar charges are covered by Pulse Mindfulness.
Where tracking is available, tracking information will be sent by email once the shipment has been dispatched.
Tracking updates may take a short time to appear after the parcel has been handed over to the carrier.
Please make sure that your shipping address is complete and accurate when placing your order.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If your order is delayed, lost in transit, or arrives damaged, please contact us at support@pulsemindfulness.com and include your order number.
We will do our best to help investigate the issue and support you in resolving it.
We may update this Shipping Policy from time to time to reflect operational, carrier, market, or legal changes.
If you have questions about this Shipping Policy, please contact us at:
info@pulsemindfulness.com