Help Center

Activating Your Pulse Ring

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• Charge your ring by placing it in the charger for approximately one hour.

• Open the Pulse Mindfulness app and follow the on screen prompts to pair your ring.

• Ensure Bluetooth is enabled on your phone.

• The first pairing may take a few moments while the device initializes.

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Using Mindfulness Modes

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• Choose from a set of vibration patterns designed to support presence and awareness.

• All settings are stored locally on your device.

• Adjust vibration strength and cadence to what feels best for you.

• Experiment with different modes to discover what supports you during your day.

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Charging Your Pulse Ring

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• Place the ring on the charging dock with the charging contacts aligned.

• Use the provided cable only.

• Charge on a dry, stable surface away from moisture or heat.

• A full charge typically completes within the recommended time shown in the app.

The ring will not pair

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• Restart Bluetooth on your phone.

• Fully close and reopen the Pulse Mindfulness app.

• Ensure the ring is charged.

• Keep the ring within 10 cm of your phone during pairing.

• You may have bought a used ring second hand and it may still be paired to the previous owner. To

unpair or factory reset the ring, place the ring in the charger, hold the charger in the air, and double tap

firmly on the ring 4 times with approximately 4 seconds between each tap.

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Vibrations feel weak or inconsistent

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• Check battery level.

• Increase vibration intensity inside the app.

• Contact us if problem persist.

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The ring does not charge

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• Confirm that the charger is connected to a power source.

• Make sure the ring is seated correctly on the charging dock.

• Try a different USB power adapter.

The app is not responding

• Ensure your app is updated to the latest version.• Restart your phone.

• Reinstall the app if necessary.

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Your settings will stay on your device.

Track My Order

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You will receive a tracking link as soon as your Pulse Ring ships. If you did not receive one, contact us

at support@thepulsering.com.

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Change Shipping Address

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We can update your address if your order has not yet shipped. Email us as soon as possible.

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Returns or Exchanges

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If you need a different size or have an issue with your device, reach out to our support team. Returns

and exchanges are handled on a case by case basis to ensure your satisfaction.

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Safety Information

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• Do not wear the ring during high impact sports or while operating vehicles or machinery.

• Remove the ring if you experience discomfort, swelling, or irritation.

• Keep out of reach of children.

• Do not disassemble or modify the ring or charger.

• Use the charger only as instructed.

• For full safety guidance, refer to the Safety Information included in your product box.

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Do I need an account to use the app

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No. The app works without an account. If you choose to create an account, it remains optional.

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What data do you collect

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We collect as little data as possible. The Pulse Ring has no sensors and the app settings stay on your

device.

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For complete information, you can read more on our website:

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• More on terms of use at https://www.pulsemindfulness.com/terms

• More on privacy at https://www.pulsemindfulness.com/privacy

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Contact Us

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If you need help that is not covered here, reach out and our team will take care of you.

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Email: support@thepulsering.com

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Response time: Usually within 24 to 48 hours on weekdays.